Terms and Conditions

Your Information
Payment
Pre-order
Delivery of digital items
Cancellation of digital items
Delivery of physical items
Cancellation of physical items
Returning physical items
Tax and Duties


Your information

When you order products from the Véloniños (“Us”, “We”) you will be asked to provide information about yourself including your name, address and other contact details.

If you wish to you will be able to use this information to create an account where you will be able to view a record of your account details, order history and any remaining downloads upon return.

Information collected by us will only be used for reasons related to the successful fulfilment of your order and will not be shared with third parties.

You will not be able to change the details provided at checkout after an order has been made. If you need to change any details after an order has been made please inform us by e-mailing hey@veloninos.com as soon as possible.

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Payment

After confirming your order at checkout we will direct you to PayPal where you can make your payment securely using a PayPal account or a debit/credit card.

All payments will be charged at the point of purchase.

PayPal’s privacy policy can be found at www.paypal.com/uk/webapps/mpp/ua/privacy-full.

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Pre-order

Digital items such as audio files marked “pre-order” will be available for you to download at midnight (GMT) on the day of their release and physical items marked “pre-order” will be dispatched for delivery no later than the day of their release.

Where orders contain a mix of pre-order items and items already available digital items that are available at the time of purchase will be ready for you to download immediately while the pre-order items will be available for you to download at midnight (GMT) on the day of their release and orders containing physical items will be dispatched for delivery when all items are available to be delivered together.

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Delivery of digital items

Digital items such as audio files will be available for you to download immediately after payment except in the case of pre-orders where they will become available at midnight (GMT) on the day of their release.

A link inviting you to start downloading your digital items will be included in the e-mail we send to confirm your order has been successful except in the case of pre-orders where an e-mail inviting you to start downloading your digital items will be sent at midnight (GMT) on the day of their release.

You will be able to download digital items up to three times from the link provided after which the link will become inactive.

You will require an internet connection to download your digital items and a device such as a computer with a media player (eg. Windows Media Player or iTunes) installed, an MP3 player, a mobile phone or another device capable of supporting content in the format you choose to buy.

If you experience any trouble with your download please e-mail us at hey@veloninos.com for assistance.

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Cancellation of digital items

You can cancel your order of digital items for any reason and receive a refund by e-mailing us at hey@veloninos.com provided you contact us within 14 days of placing your order and have not yet started to download your digital items.

You accept that you are granted immediate access to your digital items and after a download has started we reserve the right to decline your request.

Under no circumstance will the amount refunded exceed the value of the digital items at the time of purchase.

Refunds will be processed as soon as possible within 28 days from the date your claim is accepted.

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Delivery of physical items

All physical items will be shipped from the UK via Royal Mail, once your order has been dispatched the estimated delivery times are:

UK Standard Shipping – delivered in 2 to 3 working days

UK Recorded Delivery – delivered in 2 to 3 working days and requires a signature upon receipt

UK Special Delivery – guaranteed by 1pm on the next working day

Europe Standard and Tracked Shipping – delivered in 3 to 5 working days

International Standard and Tracked Shipping – delivered in 5 to 7 working days

Where tracked shipping has been selected you will be able to track your item online at www.royalmail.com/track-your-item and additional information may be available through your local postal service.

The cost of delivery will be calculated during the checkout process and added to your order total.

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Cancellation of physical items

You can cancel your order of physical items for any reason and receive a refund by e-mailing us at hey@veloninos.com provided you contact us before your order has been dispatched.

Under no circumstance will the amount refunded exceed the value of the physical items at the time of purchase.

Refunds will be processed as soon as possible within 28 days from the date your claim is accepted.

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Returning physical items

If you wish to return your physical items for any reason please e-mail us at hey@veloninos.com for further assistance.

We will refund the cost of the items excluding shipping provided we receive the items in the condition that they were sent within 28 days of them being delivered to you.

If you are returning items due to damage or faults they will be replaced, not refunded, and replacements will be dispatched at no cost to you within 14 days of the damaged or faulty items being received by us.

The cost of returning items is your responsibility and will not be reimbursed.

All returns should include a brief message with your name, order number and the reason you are returning the items. This can be printed and included with the returned item or e-mailed to us at hey@veloninos.com.

For your protection please ask the post office for a proof of postage receipt when returning your items to us, the items are your responsibility until they arrive and if they get lost we will be unable to refund or replace your items without proof of postage.

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Tax and Duties

By completing a purchase you accept that you may be liable for paying import and duty taxes if the value of the order is of a value beyond your national thresholds and that this is your responsibility.

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